TERMS & CONDITIONS
All prices can be found on our website. Shipping cost plus VAT will be added to the purchased goods price.Payments
All orders must be paid for in advance.Returns
As we only stock fabric rolls and cut every order to customer specifications ( all products are custom made) and as such return is only possible if there is a manufacturing error or defect in the material, the buyer will be responsible for the return of the goods, after inspecting the goods if a defect is found then a refund or replacement will be arranged. In the case of faulty or damaged goods, the Buyer must inform the Seller within 3 business days of receiving the goods.As this is a manual production process a difference of 1 to 2 cm from the size stated on the website or the size ordered by the customer is within acceptable tolerance and will not be accepted as a reason for return.Ways of placing an order
Orders can be placed on our website.You can also email us your order details.Call and speak to the customer service team.Any amendment to orders must be submitted in writing and before the order has been processed if an order has been processed then we can not change or refund it.
Express Linen and Textiles Ltd reserve the right to accept or decline any order even if payment has been made in full.Fabric and Colours
All items made from fabric with a pattern or print (Gingham, Ivy leaf or any other) may not be cut in alignment with the pattern or print.We provide colour swatches free of charge to all customers on request as the colours on our website may not accurately reflect the items actual colour.Different batches of material might have slight differences in shade, buyers should be aware of this if they are placing an order based on the swatch color you received from us.VAT/TAXCustomers will be responsible for payment of any vat/tax on goods shipped to the UK only.All customers outside the UK will be vat/tax exempt.CUSTOM CLEARANCEAll customers that purchase goods from Express Linen and Textiles are responsible for custom clearance costs.Customers can not refuse the order once it has been dispatched.Shipping and Delivery
Goods shipped to UK mainland will be dispatched within 4/5 days after payment has been received in full.The seller (Express Linen and Textile Ltd) will not be held responsible for the goods after we have fulfilled our end and the goods have left the premises under any circumstances.The goods will be delivered to the shipping address provided by the buyer on the order form.The seller (Express Linen and Textile Ltd) will not be held responsible for any delay in the delivery once the goods have left our premises since outside factors are beyond our control.In the case that the Currier has not been able to deliver the goods to the buyer for any reason outside the seller’s control then we as the seller will try our best to arrange re-delivery. If the courier cannot deliver due to customer error and the parcel is returned to the seller, then a new shipping cost will be required from the customer.
